COVID 19 FAQ's
Other cinemas are already open, why isn’t the Torch?
The early financial and customer reports from UK cinema to date are not promising. Classic films have been screened and the demand to see these films is not currently there. We would rather wait for the blockbuster films (James Bond, Black Widow, Wonder Woman 1984, Secret Garden and more) to be released before reopening. Feedback from our patrons as part of a national audience survey suggests that they are prepared to wait and they are looking for reassurance about the building being Covid-19 safe before returning to venues like ours. We are also undertaking essential maintenance and repairs to the building which need to be complete before we re-open.
When will live theatre return?
We are planning from April 2021, but this is on Government advice, reduced social distancing measures and a decline in Covid-19 cases.
For further information on Covid-19 visit the Welsh Government website here.
What if I have a ticket for a theatre show?
We are in the process of moving as many shows as possible into 2021/22. Our Box Office team will be contacting relevant customers. Customers can have a full refund of the value of their ticket; they can choose to put the value on to a loyalty card to be used at a later date; they can transfer the value to another show; or they can donate the value to the Torch Theatre. Some shows due to programming logistics will not return in 2021. Please bear with us through this process, our Box Office team will be in touch.
When will the Torch reopen to the public?
We are hopeful that we can reopen our doors to the public Spring 2021 with a limited cinema and live broadcast offering. Again, this is dependent on social distancing measures, a decrease in Covid-19 cases and on advice from the Welsh Government. We have been successful in our funding application for the Cultural Recovery Fund, this has allowed our contracted staff to return to work. This lifeline funding will help us maintain basic operations until the end of March 2021, but our situation remains precarious. In this current period, we are planning our reopening, undertaking essential maintenance within the building, and working on both artistic and community led projects. News on these will be announced soon.
What is the Torch doing to protect the safety of its customers when open?
The safety our patrons, our staff and our volunteers remain the priority of the theatre. Operational staff members are closely monitoring the latest Government guidance whilst working with our fellow industry peers in providing relevant information about our plans to be a Covid-19 secure venue. Our capacity will be reduced, working within social distancing guidelines. Relevant signage, protection, including hand sanitisers, and operating systems will also be maintained following guidance from our industry bodies and the Welsh Government. All staff and volunteers will undertake further training, so they are Covid-19 ready to come back to work. Staff and volunteers will also work shifts in bubbles.
It is acknowledged that disabled people are more vulnerable to coronavirus. What has the Torch done and/or will do to make sure that disabled people like me (including staff, volunteers and customers) have been considered and can feel safe returning to the building?
We are currently speaking to the Welsh Government, Arts Council Wales, Disability Arts Cymru and access support groups including HYNT for further advice on how we can safely welcome disabled and more vulnerable patrons back to the theatre. Once we have received this guidance, we will immediately update our policies accordingly and make appropriate changes within the venue. The health and safety of our patrons is our number one priority and we look forward to welcoming them back to the Torch as soon as possible once it is safe to do so.
For further information, please visit the following websites:
Disability Arts Cymru https://www.disabilityartscymru.co.uk
Arts Wales https://arts.wales
Mind Pembrokeshire https://www.mindpembrokeshire.org.uk
Health in Wales https://www.wales.nhs.uk/
(The Torch Theatre is not responsible for any content on the above websites)
What capacity can the Torch operate at currently under Government restrictions?
Our capacity will be significantly reduced whilst social distancing remains in place. Both auditorium’s capacity will vary in accordance to the Welsh Government’s social distancing measures (currently 2 metres distance apart). The size of social group bookings will also impact upon this.
Will Café Torch reopen?
At the moment, no. The floor space in Café Torch is small and we can only have a very limited number of customers in the building at one time. The kitchen area is also too small to maintain social distancing and to provide an efficient service to our customers. We will be opening one kiosk area in the theatre which will provide snacks and refreshments.
What can I do to help?
Please be patient with us, we are doing everything we can to reopen in a safe manner.
The Torch Theatre is a not-for-profit registered charity, if you can support us, however big or small, please consider making a donation here: https://www.torchtheatre.co.uk/support-the-torch
Please also considering lobbying your local MP by writing to them to tell them how much the theatre and the arts means to you, especially in this part of Pembrokeshire.
If you do need to get in contact with us, please email firstname.lastname@example.org