Plan Your Visit
Everything you need to know about coming to the Torch.
From getting here and accessibility, to food and drink, facilities and what to expect, we’ve put all the information in one place to help you plan your visit and make the most of your time with us.
Getting here
Torch Theatre, St Peter’s Road, Milford Haven,
Pembrokeshire, SA73 2BU
Parking
Pay-and-display parking is available at Robert Street Car Park, approximately 200 metres from the Torch Theatre. Please note that St Peter’s Road and Lower Robert Street are residents-only, so there is no general on-street parking immediately outside the theatre. Blue Badge holders can use the designated disabled parking bays directly in front of the building.
Public transport
By train
Milford Haven railway station is around a 15-minute walk from the Torch, with direct rail services from Cardiff via Swansea.
By bus
The nearest bus stops are on Charles Street, just a short walk from the theatre. Services include the 302, providing connections between Haverfordwest, Johnston, Steynton and Milford Haven, and the 356, connecting Milford Haven with Neyland, Pembroke Dock and Pembroke. Local service 300 also operates around Milford Haven. We recommend checking the latest timetable before travelling, particularly for evening performances.
Taxi & drop-off
Several taxi companies operate in and around Milford Haven. Local options include Link Taxis on 01646 695060 and Elite Taxis on 01646 692222.
For help planning a drop-off or an accessible arrival, please contact the Box Office on 01646 695267.
Before you arrive
A few helpful details to make your visit as smooth as possible.
Opening times
The Box Office is open Tuesday–Friday, 11am–5pm by phone and 11am–8pm in person. At weekends we open one hour before the first show and close after the last show has begun.
Please check your event time when planning your visit.
Ticket information
We encourage customers to use e-tickets or print-at-home tickets ahead of time to reduce queuing in our foyer.
Concessions
Where offered, concession ticket prices apply to those:
- Over 65
- Under 16
- Under 26 (on certain performances)
- Unemployed
- Full-time students
- Registered Disabled
Terms and Conditions
Tickets may be exchanged for another performance or screening with 24 hours notice, subject to availability and to payment of any price increase. A £1 per ticket service charge will apply (capped at £5). Money cannot be refunded.
Resales are only possible in the event of a sold-out performances. We cannot guarantee a resale and the tickets must be in our possession at least one hour before the start of the performance. A service charge will apply.
All bookings, whether online, in-person or over the phone, are subject to a non-refundable booking fee of 10% of the transaction amount. This fee is capped at £2.
Cameras, camcorders and other types of recording equipment are not permitted in the auditorium.
Latecomers may be required to wait for a suitable break or interval in the performance or screening before being admitted to the auditorium.
The Theatre Management reserves the right to change venues for screenings or performances and to alter seating arrangements from reserved seating to unreserved without notifying the customer.
The Torch Theatre reserves the right to refuse admission of the ticket holder to the premises.
* Meerkat Movie voucher codes are redeemed via our Box Office on the day of the film. We are unable to accept the codes online.
What to expect
When to arrive
Allow time to park, collect any tickets and find your seat before the advertised start time. Latecomers may need to wait for a suitable break in the performance or screening.
Get familiar with the building before you arrive using our 360° tour. Speak to our team if you need help during your visit.
Box Office
If you’d like to speak to our Box Office team, you can get in touch by telephone or email.
Telephone: 01646 695267
Email: boxoffice@torchtheatre.co.uk
Access
Let us know how we can help make your visit comfortable.
Accessible parking
Two disabled parking bays are available directly in front of the theatre for Blue Badge holders.
Wheelchair spaces
- Main House: 297 seats, wheelchair spaces in Row P (seats 1 & 19) and the Royal Box.
- Studio Theatre: 102 seats, wheelchair spaces in Row C (Seats 1 & 4).
- Best seats for easy access and limited mobility:
- Main House: Rows P, L, M, N (left side)
- Studio Theatre: Rows C, D, E (left side)
Captioned & subtitled performances
Look for captioned performances and subtitled screenings in our programme. The Box Office can help you choose a suitable performance.
BSL
For BSL-interpreted shows, our Box Office can advise on the best seats to see the interpreter.
Step-free access
Lift access to all floors.
The main entrance is step-free.
The pavement outside can be a little uneven.
Hearing assistance
- Induction loops available at the Box Office
- Infra-red hearing system with headsets available from the Box Office
- Ear defenders available to borrow from box Office
- Please return all hearing support equipment after use
Relaxed performances
Relaxed performances have dimmed lights, lower sound levels and no adverts. You can move around if needed.
Accessible cinema
Find accessible screenings and contact the Box Office about the support available for your chosen film.
Food & drink
Café Torch
Make time for a bite to eat or a drink before the show.
View menusOpening times
Café Torch is open Tuesday–Saturday, two hours before live theatre performances and broadcasts starting after 12pm. Closed on Sundays and Mondays.
For earlier performances and broadcasts, the kiosk is available for snacks and drinks.
Pre-show food & drinks
Enjoy seasonal, freshly prepared food before taking your seat. Advance booking is essential, and all food and menu choices must be confirmed in advance.
Please tell the Café team about any allergies, intolerances or dietary requirements when booking.
At the Torch
Here’s what you’ll find when you’re with us.
Toilets
- Accessible toilets on all floors with built-in sinks and transfer areas
- Baby-changing facilities near Café Torch & Joanna Field Gallery
- Highchairs available at Café Torch
- Pram storage in the foyer
Facilities
A lift serves all floors. The Box Office, kiosk and Studio Theatre are on the ground floor; Café Torch and the Joanna Field Gallery are on the lower ground floor; the Main House and bar are upstairs.
Seating
- Main House: 297 seats, wheelchair spaces in Row P (seats 1 & 19) and the Royal Box.
- Studio Theatre: 102 seats, wheelchair spaces in Row C (Seats 1 & 4).
- Best seats for easy access and limited mobility:
- Main House: Rows P, L, M, N (left side)
- Studio Theatre: Rows C, D, E (left side)
Wi-Fi
Please ask a member of our team for Wi-Fi information during your visit.
Shop
Please ask our team for information about the shop during your visit.
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