Your Visit

YOUR VISIT

Our two screen cinemas show the best of arthouse, independent and British films every day, together with blockbusters and family films.

 

Meerkat Movie members can enjoy 2-for-1 film tickets every Tuesday and Wednesday for a whole year.*

  

HOW TO BOOK

Our Box Office is open Monday to Friday from 10am - 8pm. Weekend hours are Saturday & Sunday 10am - 8pm.

 

We are encouraging all customers to use e-tickets or print at home tickets ahead of time (this will mean reduced times queuing in our foyer).

 

Please book your tickets online: if you need to book more than four tickets, have any accessibility requirements or general queries, please speak to one of our Box Office team, who will be happy to help you, by calling 01646 695267.

 

If you are unable to connect to a member of the team, please leave a message on the answerphone, and we will return your call as soon as we can.

 

Alternatively, you can email us at boxoffice@torchtheatre.co.uk

 

 

Terms and Conditions

 

Tickets may be exchanged for another performance or screening with 24 hours notice, subject to availability and to payment of any price increase. A service charge will apply. Money cannot be refunded.

 

Resales are only possible in the event of a sold-out performances. We cannot guarantee a resale and the tickets must be in our possession at least one hour before the start of the performance. A service charge will apply.

 

All online bookings are subject to a non-refundable booking fee of £2.00 per booking. 

 

Cameras, camcorders and other types of recording equipment are not permitted in the auditorium.

 

Latecomers may be required to wait for a suitable break or interval in the performance or screening before being admitted to the auditorium.

 

The Theatre Management reserves the right to change venues for screenings or performances and to alter seating arrangements from reserved seating to unreserved without notifying the customer.

 

The Torch Theatre reserves the right to refuse admission of the ticket holder to the premises.

 

* Meerkat Movie voucher codes are redeemed via our Box Office on the day of the film. We are unable to accept the codes online.

 

If you are using credit on your Top Up Card, please call the Box Office on 01646 695267 to make this purchase. Top Up Card credit payments can not be processed through the online checkout. Refunds can not be issued at a later date.

  

BOOK ONLINE

Love Your Local Theatre - Full T&Cs

 

The promotion is for a 2 for 1 ticket offer. For every full-price ticket an eligible customer purchases for a participating performance, the participating venue will make one free ticket to the relevant customer.

 

The promotion is only available for selected performances running 1 March 2022 - 31 March 2022 (inclusive);

Tickets are subject to availability and the offer will stop once allocation funding allocation is reached.

 

This offer is available on standard / full-price tickets only and can not be applied retrospectively on tickets already purchased.

 

The full list of participating venues is available at LoveYourLocalTheatre.com.

 

Free tickets under the promotion are allocated on a first-come, first served basis and subject to availability.

 

Customers wishing to purchase tickets under the promotion most possess a ticket or other proof of purchase, printed or digital, for a National Lottery product. All National Lottery products qualify, whether a National Lottery draw-based game, scratchcard or online instant win game, whether purchased in-store, on The National Lottery website, or via The National Lottery app, and regardless of the date of the ticket or proof of purchase.

 

Customers who purchase tickets under the promotion hereby confirm that they are a National Lottery Player and agree to bring proof of purchase of a National Lottery product when attending the performance.

 

Customers can book a maximum of 8 tickets per production. Customers can book for multiple shows, but we reserve the right to investigate suspicious bookings.

 

The start date for the promotion is 10am on 1 February 2022. Customers will be able to purchase promotion tickets from participating venues subject to these terms and conditions. The closing date of this promotion is 6pm on 31 March 2022. Promotion tickets will not be available for purchase after the closing date.

 

Purchased tickets are non-exchangeable, non-transferable - and no cash alternative.

ACCESS FOR ALL

The Torch Theatre welcomes disabled visitors.

 

If you have any specific access requirements or questions please contact:

 

Our Box Office on 01646 695267 

 

or typetalk 18001 01646 695267

 

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CONCESSIONS

 

Where offered, concession ticket prices apply to those:

  

  • Over 60
  • Under 16
  • Under 26
  • Unemployed
  • Full-time students
  • Registered Disabled

PARKING

  

Parking is available in Robert Street car park approximately 200 metres from the Theatre.

 

Please note that there is no on-street parking in St Peter’s Road or Lower Robert Street, which is for residents only. Disabled badge holders may park in bays directly in front of the Theatre.

CAFÉ TORCH

  

Café Torch is run by Catering Manager Lisa Canton.

  

Café Torch will remain closed in September. We are planning a phased re-opening of Café Torch and our bar areas over the Autumn as the venue returns to full capacity. We have refurbished the kiosk in the Box Office area, expanding its capacity, and this will be available to purchase alcoholic drinks, hot and cold drinks and a range of snacks and sweets. Please use contactless card payments wherever possible.

  

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